Kristin is the Scheduling Coordinator for D & D. She comes to us with a very extensive background in customer service, in her recent job she brings with her service skills as an international travel consultant. She has the ability to communicate with multiple customers and service personnel at one time, keeping in mind the sense of urgency that is needed on each job.
Kristin works closely with our customers and maintenance technicians. Along with routine service calls, she maintains and schedules all the monthly maintenance for our customers. To ensure quality service to our customers, she is in constant communication with all those involved.
In addition to being our service scheduling coordinator, Kristin works closely with the technicians reconciling their service orders and the weekly reconciliation of payroll for the technicians.
In her spare time Kristin established a non-profit, Elisa Lanera Foundation, and serves as the Director. The non-profit established a library and learning center in a poor community in Ghana. One of the essential programs was to spread awareness of the current HIV/AIDS epidemic that affects many areas of the country.